Customer Care

Successful organizations have learned that customer service is no longer about courteously handling customers’ inquiries via email, live chat, social platforms and phone calls; it’s about leveraging your contact center as a strategic asset to deliver great experiences, create brand loyalty and stickiness that cannot be copied by your rivals. No wonder that contact centers at successful organizations are serving as revenue generation vehicles.

Today, Team_tech Phoenic Services executives are seriously challenged to continuously improve service levels and increase brand loyalty on shrinking budgets. Customers are continuously pushing the boundaries on acceptable service levels thereby putting greater constraints on Teamphoenix Services to manage their costs without lowering quality standards.

For over 7 years, Team-Tech Phoenix has earned the trust of top organizations to outsource their customer care functions to meet and exceed their service levels at smiling prices. We don’t just stop at lowering back-office customer care costs; we are helping clients generate millions in monthly revenue at highest possible CSAT and NPS scores.

Services :
  • Live Chat – 24/7 Live Chat Support on any platform for customer service or revenue generation
  • Email Support – 24/7 Email Support on any platform for any use case
  • Phone Support – Satisfy customers and coordinate with vendors across wide ranging use cases
  • Social Media Support – Seamless social engagements on Facebook, Twitter and the likes
  • Moderation of Reviews – Answer shoppers’ questions in online forums like
  • Claims & Reimbursement – Effective and efficient processing of claims and reimbursements
  • Fraud Prevention and Chargebacks Investigation – Prevent and reduce online transaction fraud


Sales & Marketing Software

We at Teamphoenix Pvt Ltd are committed to delivering maximum value to our clients helping them succeed in a constantly changing and challenging biz world. Our fundamental company values stem from understanding that our success is tied with success of our clients. Our key business principles are: more...

BPO/KPO/Customer Care

Through our Research Outsourcing/ BPO division, we support the decision making of customers by providing timely, appropriately researched information to enhance the understanding of dramatically changing industry trends & happenings on a regular basis, which ensures them to be up-to-date to take informed decisions.more...

Business Consulting

Through Business Process Outsourcing we act as an extended arm for our clients or customers, in order to performing business activities on their behalf. Our Call Center Operations provide efficient services like Data Collection, Data Recovery, Mortgage and Receivables Management. more...